Handle inbound and outbound vendor support calls and manage tickets in Jira Service Management from intake to resolution.
Investigate issues to root cause, propose clear solutions, and maintain accurate documentation in Jira and Confluence.
Triage and escalate issues appropriately while providing clear, professional communication to vendors, including non-technical users.
O.R. TRAX is a healthcare SaaS company that automates vendor access and surgical scheduling for hospitals and ambulatory surgery centers. It is a fast-growing, execution-driven company supporting hundreds of hospitals, with a culture of ownership and visible wins.
Own onboarding and rollout across dealerships and multi-rooftop groups, coordinating integrations, training, and launch.
Drive adoption by connecting product usage to measurable dealership outcomes and building trusted leadership relationships.
Manage risk, run check-ins, and identify retention and expansion opportunities.
AgentDynamics builds AI agents for automotive retail, integrating with CRM and DMS platforms to automate sales and service workflows. We've expanded from a single dealership to multi-rooftop dealer groups in under a year, with a high-ownership culture and significant autonomy.
Take ownership of member claims from start to finish, ensuring a seamless and positive experience throughout the process.
Investigate vehicle damage and incidents, determine liability, and coordinate with ICBC, Fleet, and Member Services teams.
Manage escalated member concerns, support billing and registrations, and identify process improvements to enhance the member experience.
Evo Car Share is a car sharing service created by BCAA, offering Members flexible mobility options across British Columbia. BCAA has been named a top employer for five consecutive years and fosters a supportive, inclusive workplace culture.
Support Mandarin-speaking students and families as their primary point of contact.
Build trusted relationships and provide personalised, proactive solutions for academic success.
Collaborate cross-functionally to improve and localise student support processes.
This role is with a partner company that provides dedicated support for Mandarin-speaking students and families in an online learning environment. They operate as a fully remote, globally distributed team focused on student success and cross-functional collaboration.
Provide personalized beauty advice and e-commerce support across remote channels.
Drive sales conversion and client loyalty through proactive cross-selling and upselling.
Ensure exceptional client experience by resolving complaints and maintaining accurate records.
Parfums Christian Dior creates luxury perfumes, makeup, and skincare, embodying French elegance and innovation. As part of the LVMH Group, we cultivate a culture of excellence, creativity, and savoir-faire.
Handle inbound and outbound calls as the first point of contact for customers.
Assist with payments, renewals, cancellations, and resolve issues promptly.
Document interactions, collaborate with the team, and maintain high customer satisfaction.
We are UNIFIN, Inc., a growing tech company focused on building innovative digital solutions. We value creativity, collaboration, and continuous learning.
Serve as a professional and responsive point of contact for clients and prospective clients.
Coordinate collection, organization, and tracking of client information and supporting documents.
Manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
GPARENCY is a commercial real estate finance and technology company focused on improving transparency and access in commercial real estate financing. It offers a remote, collaborative work environment centered on communication, accountability, and professional growth.
Serve as first point of contact for customer inquiries, delivering empathetic, accurate, and timely resolutions.
Troubleshoot technical issues including AI output, logins, feature requests, REST APIs, and authentication.
Collaborate with internal teams and document feedback to continuously improve support processes and materials.
Harvey is transforming how legal and professional services operate by combining frontier agentic AI with an enterprise-grade platform. The company is scaling fast with strong product-market fit and a culture of decisiveness, simplicity, and relentless ownership.
You'll handle customer inquiries via phone, email, chat, text, and self-service channels.
You'll deliver accurate Tier 1 support, referrals, and escalation while documenting case details.
You'll meet quality and performance standards and complete cross-training across programs.
The hiring company is a partner organization that manages customer service operations for public-facing programs. Their culture emphasizes remote work, empathy, and professional development in a 24/7/365 environment.
Provide high-quality customer support to members, addressing inquiries and service needs.
Coordinate food delivery operations and ensure accurate, timely order fulfillment.
Investigate and resolve order fulfillment issues and identify process improvements.
The company provides meal-delivery and food support programs for members in need, ensuring accurate and timely food deliveries. It operates with a remote-first culture focused on compassionate service and continuous process improvement.